Terms & Conditions

These terms apply to all orders placed with Blossoms House of Flowers, 112 The Concourse, Skelmersdale WN8 6LJ (celebrationsflorist86@gmail.com, 01695 722666). By placing an order you agree to these terms.

Flower substitutions

Due to seasonal availability, some flowers may be substituted, so your bouquet may not be identical to the one pictured, but we'll always keep the same colours and style.

Product images

Photos show an example of each design. Because every bouquet and arrangement is handmade, sizes, wraps and exact flower placement may vary slightly.

Orders and payment

Prices are shown in GBP and include any applicable charges shown at checkout. Payment is taken in full when you place your order. We will confirm your order by email.

Delivery and collection

Delivery charges and options are shown at checkout. Please make sure the delivery address and recipient details are correct, and that someone is available to receive fresh flowers. We can't be responsible for delays or failed deliveries caused by incorrect details or the recipient being unavailable.

Cancellations and refunds

Fresh flowers are perishable and made to order, so the 14-day cancellation period under the Consumer Contracts Regulations does not apply to them. If you need to change or cancel an order, please contact us as soon as possible and we will do our best to help. If your order arrives damaged or isn't as described, please contact us within 24 hours of delivery with a photo and we'll put it right. This does not affect your statutory rights.

Faux flowers and gifts

Faux (artificial) arrangements and wreaths can be returned unused, in their original condition, within 14 days of receiving them. Please contact us first to arrange a return.

Flower care

Fresh flowers are natural products. Follow any care instructions included with your order to help them last. Some flowers and plants can be harmful to pets or people if eaten, so please keep them out of reach.

Returns

Fresh flowers and plants are perishable and made to order, so we're unable to accept returns or offer refunds for change of mind. Faux flowers and gifts can't be returned once used or personalised.

Damaged or faulty items

If your order arrives damaged or isn't as described, please contact us within 24 hours with a photo and we'll arrange a replacement or refund.

Allergies

Some flowers and foliage may cause allergies or be harmful to pets if eaten. Please check before ordering.

Your statutory rights

These terms don't affect your statutory rights under UK consumer law.

Privacy

We use your details only to process and deliver your order. See our Privacy Policy for more information.

Contact

Questions about an order? Email celebrationsflorist86@gmail.com or call 01695 722666.